Shipping Policy
Last updated: December 2025
Thank you for shopping with Midnight Lace Lab.
Below is our full, clear, customer-friendly shipping policy.
📍 Processing Time
All orders are processed within 1–3 business days (Monday–Friday).
During sales or high-volume periods, processing may take an additional day.
🚚 Shipping Times & Costs (Canada & USA)
Canada
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Standard Shipping: 5–10 business days
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Express Shipping: 2–5 business days
United States
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Standard Shipping: 7–12 business days
Shipping costs are calculated at checkout based on your location.
🌍 International Shipping
We currently ship to select international locations.
Shipping times vary by region (usually 10–20 business days).
Customers are responsible for any customs or import fees applied by their country.
📦 Tracking Information
All orders include tracking.
You will receive a tracking number by email or SMS once your order has shipped.
🕒 Delays
Shipping carriers may experience delays due to:
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Weather
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Holidays
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Customs processing
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High-volume seasons
We cannot control delays once the package is handed to the carrier, but we will assist if needed.
❗ Lost or Stolen Packages
If the tracking shows delivered but you did not receive your order:
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Check around the property
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Ask neighbours or building management
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Contact your local post office
If still not found, contact us at midnightlacelab@gmail.com and we will help resolve the issue.
📨 Wrong Address Disclaimer
If an incorrect or incomplete address is provided, delivery may fail.
Please double-check your information before completing checkout.
If you entered the wrong address, email us within 12 hours so we can update it before the order ships.
🔁 Returns Related to Shipping
If a package is returned to us due to:
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Wrong address
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Unclaimed package
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Failed delivery attempts
You may request a reship (additional shipping charges may apply).
💬 Questions?
If you have any shipping-related questions, contact us anytime:
📧 midnightlacelab@gmail.com