Frequently Asked Questions

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Shipping & Orders

How long does shipping take?
Orders are processed within 1–2 business days. Shipping times vary by location and are typically 3–7 business days within Canada.

Do you offer discreet packaging?
Yes. All orders are shipped in plain, unbranded packaging with no indication of the contents.

Do you offer free shipping?
Yes. Free shipping is available on orders of two sets or more for a limited time.

Returns & Exchanges

What is your return policy?
For hygiene reasons, lingerie sets are final sale. If there is a defect or issue with your order, please contact us and we will make it right.

What if my item arrives damaged or incorrect?
Please contact us within 48 hours of delivery with your order number and clear photos of the issue.

Sizing & Fit

How do I choose the right size?
Please refer to the size guide available on each product page. If you are between sizes, we generally recommend sizing up.

Are the sets adjustable?
Yes. Most sets include adjustable straps for a flexible and comfortable fit.

Payments & Taxes

Are taxes included?
Taxes are currently not being charged for a limited time.

What payment methods do you accept?
We accept major credit cards and secure online payments through our checkout.

Brand & Quality

Where are your products made?
Our products are carefully sourced and quality-checked to meet our standards for comfort, fit, and durability.

How can I contact you?
You can reach us anytime through the website chat or by email. We aim to respond within 24 hours on business days.